Return & Refund Policy

At Malltiple, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not fully satisfied with your order, we’re here to help.

1. Eligibility for Returns

• Items must be returned within 7 days of delivery.

• To be eligible for a return, your item must be:

  • Unused, unworn, and in the same condition as received.

  • In the original packaging (including tags, labels, and seals).

• Certain products are non-returnable, including:

  • Perishable goods (e.g., food, beverages).

  • Personal care items (e.g., cosmetics, hygiene products).

  • Digital products and services.

  • Items marked as “Final Sale” or “Non-Returnable.”

2. Return Process

• To initiate a return, please contact us at hello@malltiple.com.ng with your order number and reason for return.

• Once approved, we will provide you with the return instructions.

• Customers are responsible for the cost of return shipping, unless the return is due to a wrong or defective item sent by Malltiple.

3. Refunds

• After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5–10 business days to your original payment method.

• Shipping costs are non-refundable, except where the error was from Malltiple’s side.

4. Exchanges

• We only replace items if they are defective, damaged, or incorrectly supplied.

• For size or style changes, please request a return and place a new order for the preferred item.

5. Damaged or Incorrect Items

If you received a defective or wrong item, please report it within 48 hours of delivery with photo evidence. We will arrange a replacement or full refund at no extra cost to you.

6. Contact Us

For questions or assistance with returns and refunds, please reach us at:

📧 hello@malltiple.com.ng
📞 +234 706 783 3296

⚖️ This policy is subject to change as Malltiple grows. Any updates will be reflected on this page.